Terms of Service

Last updated: January 2025

Welcome to Petalife. By using our mobile application and services, you agree to be bound by these Terms of Service. Please read them carefully.

1. Acceptance of Terms

By accessing or using Petalife, you agree to comply with and be bound by these Terms of Service and our Privacy Policy. If you do not agree to these terms, please do not use our services.

2. Description of Service

Petalife is an AI-powered pet health monitoring platform that provides:

  • AI analysis of pet health signals (stool, urine, vomit images)
  • Gait and movement pattern analysis
  • Health tracking and monitoring tools
  • Integration with veterinary and laboratory reports
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IMPORTANT MEDICAL DISCLAIMER

Petalife is NOT a medical diagnostic device. Our AI-powered insights are intended to support, not replace, professional veterinary care. Always consult a qualified veterinarian for medical advice and treatment decisions.

3. User Accounts

To use certain features of Petalife, you must create an account. You are responsible for:

  • Maintaining the confidentiality of your account credentials
  • All activities that occur under your account
  • Providing accurate and complete information
  • Notifying us immediately of any unauthorized use

4. Acceptable Use

You agree NOT to:

  • Use the service for any unlawful purpose
  • Attempt to gain unauthorized access to our systems
  • Upload malicious content or interfere with service operation
  • Reverse engineer or copy our proprietary technology
  • Share your account with others or create multiple accounts

5. Intellectual Property

All content, features, and functionality of Petalife, including but not limited to our AI algorithms, software, designs, and branding, are owned by Petalife Limited and protected by intellectual property laws. You may not copy, modify, or distribute our content without express written permission.

6. User Content

By uploading images or data to Petalife, you grant us a non-exclusive license to use this content for providing and improving our services. You retain ownership of your content and can delete it at any time through your account settings.

7. Limitation of Liability

To the maximum extent permitted by law, Petalife Limited shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, or pet health outcomes arising from your use of our services.

8. Disclaimer of Warranties

Petalife is provided "as is" without warranties of any kind. We do not guarantee that our AI analysis will be accurate, complete, or suitable for making medical decisions. Our service is intended for educational and informational purposes only.

9. Modifications to Service

We reserve the right to modify, suspend, or discontinue any part of our service at any time without prior notice. We may also update these Terms of Service periodically, and continued use of the service constitutes acceptance of any changes.

10. Termination

We may terminate or suspend your account and access to our services at our sole discretion, without notice, for conduct that we believe violates these Terms of Service or is harmful to other users, us, or third parties.

11. Governing Law

These Terms of Service shall be governed by and construed in accordance with the laws of Hong Kong Special Administrative Region. Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the courts of Hong Kong.

12. Contact Us

If you have any questions about these Terms of Service, please contact us:

Petalife Limited

Unit 710, 7/F, Building 19W,
Hong Kong Science Park
Hong Kong